David Koenig from AP on American Airlines new favorite passenger.
People carrying just a personal item that fits under the seat — no rolling suitcases — will be allowed to board before most other passengers.
American said that the change will speed up the boarding process and allow flights to take off sooner, helping the airline improve its on-time performance.
Airlines have been seeing a buildup in boarding times since they began charging fees for checked baggage as more people fight for limited space in overhead bins.
Maybe American would have more success by treating customers with dignity and respect instead of milking them for every nickel and dime and pound.