Catey Hill on survey details from the American Customer Satisfaction Index:
Customers’ satisfaction with both domestic and foreign automakers hit a five-year low this year, falling 1.2% from last year to a score of 82 out of 100. What’s more, satisfaction with 80% of the 21 car brands measured fell as compared to last year
The big decliners were premium brands Acura and Cadillac, while big gainers were Chevrolet and Buick. The seven brands where customers are the least satisfied:
Is car quality getting worse as cars become more complicated, or have our standards changed?